Reference

Terms That Cover Your Account on Ba Baji

These terms set out what you agree to when you open and use your Ba Baji account — from deposits via bKash, Nagad, or Rocket through to how we handle disputes and close accounts.

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What These Terms Actually Cover

Ba Baji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Ba Baji, you confirm that you meet the age and eligibility requirements in your region and that your use of the platform complies with the laws where you are located. We do not represent that access is lawful in every jurisdiction

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— it is your responsibility to check before you play. All transactions processed through bKash, Nagad, and Rocket are subject to the payment terms of those services as well as ours. When you initiate a deposit or withdrawal, the wallet you use must be registered in
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your own name and match the account details held with us. Mismatched wallet details will delay or block a transaction until verification is complete. We reserve the right to update these terms at any time. When we make a material change, we will notify you via
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the contact details on your account. Continuing to use Ba Baji after a change takes effect means you accept the updated terms. If any clause is found unenforceable, the remaining clauses stay in force. These terms are governed by the laws of the applicable jurisdiction and
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any dispute will be handled through the channels set out in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear, or you need to query a transaction, dispute a decision, or request a copy of your account data, our support team is the right place to start. Reach us through live chat in the Ba Baji lobby, by email, or via the in-app help centre — we will respond and log your query for follow-up.

Team online

Live Chat

Open the chat widget inside your account dashboard for direct queries about terms, wallet rules, or account decisions. Available during operational hours.

Email Support

Send detailed queries — including transaction references or account issues — to our support address listed in the help centre. We aim to respond within one business day.

In-App Help Centre

Access the help centre from any page in your account. Search by topic — payments, account verification, or terms disputes — to find the relevant policy section fast.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account security and the data we hold about you are handled with clear policies, not vague promises. Here is what that looks like in practice across the four areas that matter most.

Account Verification

We verify identity documents during registration and again when wallet names do not match account records. bKash, Nagad, and Rocket transfers are cross-checked against your account name before funds are released.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your account settings at any time.

Requesting Changes

To update personal details, correct a wallet number, or request account closure, contact support with your account ID and the specific change needed. We action verified requests promptly.

Questions We Get Asked About These Terms

Real questions from account holders about how these terms apply — answered directly so you know where you stand before you need to contact support.

Access and eligibility depend on local law in your specific location. These terms apply to all registered accounts, but it is your responsibility to confirm that using Ba Baji is permitted where you are.

Transactions will be held for manual verification until the names are matched. Contact support with your account ID and wallet details to resolve the mismatch and release your funds.

We will notify you of any material change via your registered contact details. Continuing to use your account after the change takes effect means you have accepted the updated terms.

Contact support through live chat or email, include your account ID, and request a data summary. We will compile and send what we hold in line with applicable data rules.

Raise a formal dispute through the in-app help centre or by email. Include your account ID, the relevant transaction or decision reference, and the outcome you are requesting. Support will log and review it.

The wallet you use must be registered in your own name. Third-party wallets are not accepted. Using a wallet registered to someone else will result in the transaction being blocked pending verification.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account on Ba Baji

How to Reach Us About These Terms

Live Chat

Email Support

In-App Help Centre

Account Security and Data Practices

Account Verification

Data Retention

Cookie and Session Policy

Requesting Changes

Questions We Get Asked About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if my bKash or Nagad wallet name does not match my account name?

03 Can Ba Baji change these terms without telling me?

04 How do I request a copy of the data Ba Baji holds on my account?

05 What should I do if I disagree with a decision made under these terms?

06 Are there any restrictions on which Rocket or Nagad accounts I can use?

Terms & Conditions

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